Jetblue Ice Storm - 6625 Words

JetBlue Airways: Regaining Altitude after the Valentine’s Day Massacre of 2007 A Submission to the Arthur W. Page Society Case Study Competition 2 Abstract Valentine’s Day 2007 changed the course of history for JetBlue Airways. The upstart low-fare airline – which had enjoyed unprecedented acclaim from customers and industry observers – suddenly found itself in the midst of its first major operational catastrophe. A winter storm that enveloped the New York metropolitan region and JetBlue’s hub at John F. Kennedy International Airport left hundreds of the company’s passengers stranded in the terminal, and worse, in planes on the tarmac. The flight disruptions at JFK plunged JetBlue’s entire operation into chaos, forcing the carrier†¦show more content†¦JetBlue was the brainchild of David Neeleman, an industry visionary who promised to â€Å"bring humanity back to air travel.†9 Neeleman, who was born in Brazil but grew up in Utah as part of a large Mormon family, was no stranger to start-up airlines.10 He helped to build Morris Air, a Utah-based airline that Southwest a cquired in 1993 for $129 million.11 Neeleman leveraged his industry experience and connections to create a company that would boast a fleet of brand new airplanes, low fares, and a host of customer-friendly embellishments that legacy carriers and other start-ups would be hard-pressed to match. Neeleman envisioned treating JetBlue’s customers – never referred to as passengers – to comfy and wide leather seats, paperless ticketing, and exceptional service by flight crew members. Every seat would come equipped with a television that featured dozens of free channels provided by satellite signal. Finally, to keep costs down, JetBlue would offer a virtually unlimited supply of appealing in-flight snacks instead of soggy meals that no one really wanted.12 Backed by an impressive capital reserve, Neeleman’s plan worked far sooner than even the most optimistic industry observers predicted. With its new airplanes and flights to and from previously underserved marke ts, JetBlue quickly shot to the top of J.D. Power and Associates’ customer satisfaction surveys.13 Based at NewShow MoreRelatedCase Study Analysis Of Jetblue Airliness Ice Storm 1556 Words   |  7 PagesCase Analysis of JetBlue Airlines 2007’s Ice Storm JetBlue Airlines today is known for their low-cost flights and many in-flight perks, such as free TV channels, and overall has become a favorite of many travelers because of the more pleasant flight experience JetBlue can provide. In 2007, about 9 years from when they started, an ice storm in New York tested JetBlue’s mission to be a different kind of airline when the weather caused many delays and a bottleneck of troubles at the gates of the airportRead MoreJetblue Case Study Essay970 Words   |  4 Pages1. Describe the â€Å"JetBlue Experience.† How is it related to the company’s overall business strategy? With the JetBlue Airways experience, passengers enjoyed free amenities such as watching live satellite TV, listening to XM satellite radio, brand name snacks, coffee and drink. Passengers can also experience paperless ticketing, assigned seating with more legroom. These experiences have helped to streamline JetBlue’s business strategy as being the best customer service in the airline industry. Read MoreJet Blue Case Analysis1001 Words   |  5 PagesJetblue Case Analysis Jetblue set out to provide its customers with a great airlines experience. Neeleman’s goal was to provide customers with â€Å"the types of amenities reserved for the pricier carriers, including wider seats †¦Ã¢â‚¬ ¦and 24 channels of in-flight television† ( Case study pg 400) One of Jetblue and Neeleman’s biggest challenges was to keep offering all these amenities while still competing with the big carriers by keeping their prices 50 to 60 percent lower on the same routes. As they grewRead MoreJetblue Crisis Feb 2007- Synopsis1774 Words   |  8 PagesSchool of Management MCNY Professor Noreen Kentish Management Information Systems Assignment 2- JetBlue Turbulence Individual Case Study/Synopsis Date: 1/31/11 JetBlue Airways was created with the primary purpose to provide low cost American flights with â€Å"top-notch customer service† at budget prices. On the stormy day of February 14, 2007, their airline service was tested to the extreme. JetBlue initially serviced passengers between New York and Florida and then expanded rapidly. By the endRead MoreCase Study Jet Blue3093 Words   |  13 PagesUNIT 1 JetBlue Hits Turbulence CASE STUDY In February 2000, JetBlue started flying daily to Fort Lauderdale, Florida, and Buffalo, New York, promising top-notch customer service at budget prices. The airline featured new Airbus A320 planes with leather seats, each equipped with a personal TV screen, and average one-way fares of only S99 per passenger. JetBlue was able to provide this relatively luxurious flying experience by using information systems to automate key processes such as ticketRead MoreJet Blue Hits Turbulence964 Words   |  4 Pagesto communicate with JetBlue and acquire updated flight information such as cancellations and delays. The ESS system provides senior management a way to address strategic issues and planning based on results provided by the systems. 2. What is JetBlue’s business model? How do its information systems support this business model? JetBlue’s business model was based on providing luxury and excellent customer service at the lowest price in comparison to other airlines. Jetblue was able to provideRead MoreJet Blue Case Study1197 Words   |  5 PagesIndividual Case Analysis JetBlue Headquarters, Forest Hills, New York. Summary Statement JetBlue Airways, an American low-cost airline, headquartered in Forest Hills, New York started flying out of John F. Kennedy Airport in February of 2000.JetBlue started by following Southwest’s approach of offering low-cost travel, setting themselves apart from their competitor’s through the amenities they offer like in-flight entertainment, flat-screen TV’s on each seat, live digital satellite radioRead MoreJetblue Case Analysis1111 Words   |  5 PagesJetBlue Airways airline was established by David Neeleman as a low-fare airline with high-quality customer service. His goal was to create an airline that was innovative for the current market. Their main focus was to provide service to areas that were underserved as well as to large cities with overpriced fares. He aimed to establish a strong brand that differentiated itself from its competitors by being a safe, reliable and low cost-airline. Neeleman managed to achieve this partially by hiringRead MoreJetblue Airlines : An American Low Cost Airline And The 5th Largest Airline1278 Words   |  6 Pages JetBlue is an American low-cost airline and the 5th largest airline in the United States. The airline carries over 30 million customers a year to 86 cities in the U.S, Caribbean and Latin America with an average of 850 flights daily. JetBlue Airlines was founded in 1999 by David Neeleman, the company was formerly known as New Air which Neeleman started in 1998. The company was incorporated in Delaware in August 1998, with the headquarters in Long Island City and its main base at John F. KennedyRead MoreJetblue s Main Hub Is Based Out Of Forest Hills, New York2181 Words   |  9 PagesJetBlue Airways was incorporated in Delaware in August 1998 with its headquarters based out of Forest Hills, New York. JetBlue’s main hub is based out of JFK airport, in New York City. JetBlue is a low-cost domestic airline in the United States that has an interesting combination of implementing its differentiation and low-cost strategies. It grew to become the 11th largest player in the airline industry in a span of six years. The airline was founded by its current CEO, David Neeleman, in February

Cm206 Interpersonal Communication Questions for Response

CM206: Interpersonal Communication Questions for Response https://homeworklance.com/downloads/cm206-interpersonal-communication-questions-for-response/ Jan and Ken have been good friends for most of their lives, but because of what she said last week, Ken believes Jan has betrayed their friendship. Ken: Jan, we need to talk. Why did you tell Shannon about what happened between Katie and me? You know, [now] Shannon doesn’t want to talk to me. Jan: Ken, I’m sorry. I didn’t mean to tell her. I just kind of slipped out when we were talking. Ken: Sorry? Sorry is not enough. I told you that in private, and you promised that you would keep it just between you and me. Jan: Ken, I told her that long before the two of you even started†¦show more content†¦In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What contradictions occurred between the nonverbal cues and the verbal message, and how did the contradictions impact the interaction? 4. Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution? 5. The conversation seems to be framed in a win-lose orientation to conflict. Each person wants to be right, and to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation? 6. Review the eight conflict-management skills discussed in the text. Identify three examples of these skills in the dialogue between Jan and Ken. 7. Identify three places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully. Give specific suggestions (supported by the text material) on how the conflict management strategies could have been incorporated to improve theShow MoreRelatedUnit 7 Assignmen Cg Essay753 Words   |  4 PagesAssignment Chiquita Gorham CM206: Interpersonal Communications Kaplan University January 10, 2014 Identify three quotes from the dialogue that show how Bryce progressed in ethically identifying his emotions. Three quotes from the dialogue that show how Bryce progressed in ethically identifying his emotions would be when Todd asked him if he had stopped looking for work. His response was â€Å"After a year of applying, interviewing, jumpingRead MoreJan Ken: Managing Conflict in Relationships Essay1691 Words   |  7 Pagesï » ¿ Jan Ken: Managing Conflict in Relationships Unit 9 Assignment Marie Holloway Kaplan University Author Note: This research is being submitted on March 11, 2014 for Mark Lambertson’s CM206 Interpersonal Communications course. Q #1: Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using â€Å"I† language. Ken could have used

Communication †Differences Between Men and Women Free Essays

Communication – Differences Between Men and Women According to Fiona Sheridan, â€Å"The consequences of differences in linguistic activity between men and women in the workplace are enormous (2007). † Women create feelings of closeness by conversing with their friends or loved ones. They have a tendency to communicate by consensus. We will write a custom essay sample on Communication – Differences Between Men and Women or any similar topic only for you Order Now This means, they use the information gathered by other women and make a decision based on the wishes of the group. â€Å"Men, on the other hand, seek to establish and maintain status and dominance (Tannen, 1990). † When communication is not effective, it can have severe consequences on an organization. Each gender must decide what it is that they are looking for, decide how they want to receive it, what order they want to receive it, and decide how they want to process it. We must realize that each communication style has certain strengths. â€Å"To have successful working relationships with members of the opposite sex, you also have to know why those differences matter and what to do about them. † (Kelley, 2010, p13) Both men and women can contribute and offer a lot. Margery Weinstein said it best when she said that, â€Å"Each gender is a culture unto itself, one that comes with certain norms and standards that can be misunderstood by those of the opposite sex (Weinstein, 2006, p8). † Below are some differences in the way women and men communicate: Ways Women communicate: 1)Women more likely talk to other women about problems. 2)Women are more relationship oriented. 3)Woman share experiences and ask questions. Ways Men communicate: 1)Men keep problems to themselves. )Status and dominance are important to men. 3)Men give information rather than ask questions. There is definitely an impact in the workplace when there is a difference in communication between men and women. The difference in the communication styles can lead to confusion between the two parties. This can create unnecessary tension between the two genders. The key is to realize that either gender can effectively communicate as long as they are equally valid in getting the message relayed to its intended target. Discussion The main topic was whether there was a difference in how men women communicate and whether it has an impact in the workplace. â€Å"Beyond gender-related communication differences, awareness of gender-related communication barriers may play a key role in the effectiveness of communication (Schneider, 2007). † It would prove beneficial for companies to teach their employees how to have effective communication when gender may be involved. The bulk of my research was done by utilizing information gathered from the internet and ProQuest. Valuable insight was collected on this topic. Many people do believe there are differences in how the two genders communicate. â€Å"If we consider both communication styles and associated values in practice, we will increase chances of all people representing either style to join the communication process, regardless of their gender (Rawluszko, 2009, p54). † ? How to cite Communication – Differences Between Men and Women, Papers

Motivating Culturally Diverse Workforce in an Organization free essay sample

Culturally Diverse Workforce in an Organization Muhammad Junaid Murshed Southern New Hampshire University Abstract In this research paper, I will be discussing some of the methods that may be used to effectively motivate a culturally diverse workforce in an organization. At first, I will present a brief introduction to motivation, some of the well-known motivational theories and cultural diversity. Then, I will look into a few reasons for demotivation among the workforce of an organization, followed by some of the distinguished and effective motivational techniques that may be utilized to ascertain and/or deal with the same, citing real-life examples. Finally, I will conclude the paper with a brief summary of the key points discussed in the paper together-with a personal opinion about the effectiveness of the motivational methods discussed above. â€Å"Motivation is defined as the desire to achieve a goal or a certain performance level, leading to goal-directed behavior† (Bauer and Erdogan, 2010, p. We will write a custom essay sample on Motivating Culturally Diverse Workforce in an Organization or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 97). As can be seen from the above statement motivation may be directly linked to performance. Although the direct correlation, motivation alone may not be sufficient to elicit the desired result. This is so, as, it (motivation) usually is influenced by factors such as an individual’s ability (p. 97) to perform the task and the resources available (p. 97) to him/her to aid in achieving the objective(s). â€Å"Culture refers to values, beliefs, and customs that exist in a society† (Bauer and Erdogan, 2010, p. 40). â€Å"Diversity refers to the ways in which people are similar or different from each other† (Bauer and Erdogan, 2010, p. 9). The world consists of various different cultures (p. 40) entailing a diverse (p. 29) population base i. e. in terms of age, gender, race, religion, physical abilities etc. Therefore, motivating (p. 97) individuals require understanding their descent first, as, it is most likely to influence the dominant need in their personality. With the passing of time many scientists, philosophers and psychologists have developed various theories to explain and enhance an individual’s motivational level. For the purpose of my research paper, I will be focusing on some of it, namely, Maslow’s hierarchy of needs (p. 00), the ERG theory (p. 101), the two-factor theory, the acquired-needs theory (p. 102) and the self-determination theory to base my comparisons and/or conclusions to cultural diversity. Maslow’s hierarchy of needs â€Å"The theory is based on a simple premise: Human beings have needs that are hierarchically ranked. There are some needs that are basic to all human beings, and in their absence nothing else matters. As we satisfy these basic needs, we start looking to satisfy higher order needs† (Bauer and Erdogan, 2010, p. 99). Physiological needs: â€Å"The need for air, food, and water† (Bauer and Erdogan, 2010, p. 100). Safety needs: â€Å"The need to be free from danger and pain† (Bauer and Erdogan, 2010, p. 100). Social needs: â€Å"The needs of bonding with other human beings, being loved, and forming lasting attachments with them† (Bauer and Erdogan, 2010, p. 100). Esteem needs: â€Å"The desire to be respected by one’s peers, feel important, and be appreciated† (Bauer and Erdogan, 2010, p. 100). Self-actualization need: â€Å"The need to become all you are capable of becoming† (Bauer and Erdogan, 2010, p. 00). ERG theory â€Å"ERG theory, developed by Clayton Alderfer, is a modification of Maslow’s hierarchy of needs. Instead of the five needs that are hierarchically organized, Alderfer proposed that basic human needs maybe grouped under three categories, namely, existence, relatedness, and growth† (Bauer and Erdogan, 2010, p. 101). Existence: â€Å"A need corresponding to Maslow’s physiological and safety needs† (Bauer and Erdogan, 2010, p. 101). Relatedness: â€Å"A need corresponding to Maslow’s social needs† (Bauer and Erdogan, 2010, p. 101). Growth: â€Å"A need referring to Maslow’s esteem and self-actualization† (Bauer and Erdogan, 2010, p. 101). Two-factor theory â€Å"By asking individuals what satisfies them on the job and what dissatisfies them, Herzberg came to the conclusion that aspects of the work environment that satisfy employees are very different from aspects that dissatisfy them† (Bauer and Erdogan, 2010, p. 101). Acquired-needs theory â€Å"According to this theory, individuals acquire three types of needs as a result of their life experiences. These needs are the need for achievement, the need for affiliation, and the need for power. All individuals possess a combination of these needs, and the dominant needs are thought to drive employee behavior† (Bauer and Erdogan, 2010, p. 102). Self-determination theory â€Å"Self-Determination Theory (SDT) represents a broad framework for the study of human motivation and personality. SDT articulates a meta-theory for framing motivational studies, a formal theory that defines intrinsic and varied extrinsic sources of motivation, and a description of the respective roles of intrinsic and types of extrinsic motivation in cognitive and social development and in individual differences†. Bibliography: 1. Bauer T. Erdogan B. (2010) Demographic Diversity. Organizational Behavior, 29. 2. Bauer T. Erdogan B. (2010) Cultural Diversity. Organizational Behavior, 40. 3. Bauer T. Erdogan B. (2010) Theories of Motivation. Organizational Behavior, 97. 4. Bauer T. Erdogan B. (2010) Theories of Motivation: Need-Based Theories of Motivation. Organizational Behavior, 100-102. 5. Self-Determination Theory: An Approach to Human Motivation Personality. Retrieved from http://www. selfdeterminationtheory. org/theory